Shipping policy

JAYZHOUG Shipping Policy

Last updated: August 22, 2026

Order processing

Orders are generally processed within 1–3 business days, excluding weekends and public holidays. During launches, promotions, or peak seasons, processing may take longer. You will receive a confirmation email after placing your order and a shipping confirmation when tracking becomes available.

Shipping rates and delivery estimates

Available shipping methods, charges, and estimated delivery times are displayed at checkout based on the destination and order contents. Delivery estimates begin after an order has been processed and are not guaranteed. Carrier delays, weather, customs, and other circumstances outside our control may affect delivery.

Tracking

When tracking is available, it will be included in your shipping confirmation. Tracking may take up to 48 hours to begin showing movement.

Address changes

Please review your shipping address before completing checkout. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order enters processing and are not responsible for deliveries made to an address entered incorrectly by the customer.

International orders

Where international delivery is offered, the customer is responsible for any import duties, taxes, brokerage fees, or customs charges unless checkout states otherwise. Customs processing can extend delivery times.

Lost, damaged, or missing deliveries

If tracking shows delivered but you cannot locate the package, check the delivery area and contact the carrier first. If an order arrives damaged or items are missing, email support@jayzhoug.com promptly with your order number and clear photos of the package and affected items so we can help.