Refund policy

JAYZHOUG Return & Refund Policy

Last updated: August 22, 2026

30-day return window

You may request a return within 30 days after receiving your order. To be eligible, an item must be unused, unwashed, unworn, in its original condition, and returned with its original packaging and tags. For hygiene reasons, towels, bath textiles, robes, and similar personal-use items that have been used, washed, or altered cannot be returned unless they arrived defective.

Starting a return

Email support@jayzhoug.com with your order number, the item you wish to return, and the reason for the return. Do not send items back without authorization. Return instructions and the applicable return address will be provided after approval.

Return shipping

Unless the item is defective, damaged, or incorrect, return shipping costs are the customer’s responsibility and original shipping charges are non-refundable. We recommend using a tracked service. We are not responsible for returns lost in transit.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Contact us promptly if an item is damaged, defective, or incorrect, and include clear photos of the item, packaging, and shipping label. We will review the issue and provide an appropriate resolution.

Non-returnable items

We cannot accept used or washed personal-use textiles, gift cards, final-sale items, or customized products unless required by law. Contact us before purchasing if you have questions about an item’s eligibility.

Exchanges

The fastest way to receive another item is to return the eligible original item and place a new order after the return is approved.

Refunds

After we receive and inspect an approved return, we will notify you of the decision. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.

Consumer rights

This policy does not limit any mandatory rights available under applicable consumer law.